CRM Technical Online Training

Key Features

  • reduced costs, because the right things are being done (ie., effective and efficient operation)
  • increased customer satisfaction, because they are getting exactly what they want (ie. meeting and exceeding expectations)
  • ensuring that the focus of the organisation is external
  • growth in numbers of customers
  • maximisation of opportunities (eg. increased services, referrals, etc.)
  • increased access to a source of market and competitor information
  • highlighting poor operational processes
  • long term profitability and sustainability
  • What you will learn CRM Technical

    • Certified and expert teachers
    • Extensive doumentation provided
    • Became an exeprtfew days

    Course Details:
    Solution Overview (Introduction):
    Overview of SAP ERP and SAP CRM
    Introduction to SAP CRM
    Overview of CRM 2007 Architecture
    Channel of CRM
    CRM Application
    Role in my SAP CRM

    SAP CRM Web User Interface (WEB UI)
    Architecture of WEB UI
    UI Concept & UI Component Concept
    Navigation Bar & Business Roles
    UI Configuration
    Additional Features in Web UI
    Page 1
    (CR100)-- Base Customization/Master Data (SAP CRM7.0 & SAP ECC 6.0)
    CRM Business Partner (BP)
    Creation of BP on Category
    Basic setting on Field grouping & No ranges
    BP Relationships
    BP Roles
    Mapping BP Classification & Account Group from R3 CRM
    Organizational Management
    Fundamentals of SAP CRM Org Structure
    Organizational Data determination
    Mapping Org Model & Enterprise Structure from R3 CRM
    Territory Management
    Hierarchy Levels, Hierarchy ID
    Assign employee to Hierarchy
    Product Master
    CRM Product Types
    Creation of Hierarchies & Categories
    Creation of Attributes & Set Types
    Mapping Product Master & Material Master from R3 CRM
    Transaction Processing
    Transaction Processing for Enquiry, Quotation & Order
    Customization of Transaction Types
    Assignment of Item Category Determination
    Mapping Transaction Types & Sales doc Processing from R3 CRM
    Activity Management
    Business Activity / Task
    Activity Monitor
    Partner Processing
    Partner determination Procedure
    Action Profile
    Pricing Fundamental (SAP CRM)
    Configuration setting for Pricing Procedure
    Pricing fundamentals (ECC 6.0)
    Condition technique and pricing procedure determination (ECC 6.0)
    CRM Billing
    CRM Billing Fundamental (ECC 6.0)

    CR300 --- CRM SALES
    The Sales cycle
    Opportunity Management
    Copying control
    Process in Quotation and Order Management
    Quotation Management
    Order Management
    Special Functions in Quotation and Order Management
    Visit Planning
    Contract Management
    Status Management
    Transactions processing
    Partner processing
    Mapping Sales Transaction between SAP ERP ? SAP CRM

    Overview on SAP CRM Sales
    Marketing planning & Campaign management
    Marketing Calendar
    Marketing Analytics
    Segmentation of business partners
    Segment builder tool
    Personalized mail forms
    External list management
    Product Proposal
    Lead Management

    CR700 --- CRM SERVICES
    Overview of CRM Service
    Installed Base Management and Individual Objects
    Service Agreements and Service Contracts
    Service Plans
    Service Order Management
    Product Service Letters
    Complaints and Returns Management
    Warranty Claim Services
    Case Management
    Mapping Transaction from R3 ? CRM

    CRM Middleware Overview
    Concepts of Middleware
    Administration Console
    Adapter Objects
    Initial Load, Delta Load
    BDocs and types of BDocs
    BDoc Modeler
    Data exchange between R/3 backend
    Monitoring and Error handling

    WORKSHOP (Project Orientation Training)
    Overview of Solution Manager
    ASAP Methodology
    Project Orientation – Business Blue Print
    Resume Preparation

    RIZE Trainings offers wide range of courses belonging to business, IT, students, developers, data and working professionals, freshers etc; We regulate training about your expected courses and help you to advance your career. RIZE come up with numerous courses and offer training throughout the world like France, United states, China, India, Singapore, Germany, Australia, Canada etc; by using interface like webex and GoToMeeting.

    RIZE trainers assist in developing Real time experience of the required course and also improving interview skills, knowledge, communication, content of the course, innovative project ideas, future scope etc,. This makes our students are becoming future experts and working as professionals in top rated companies.

    The course begins in a few days, and I still do not have my login information. What do I do?
    Once your registration for a course is completed, we will send activation link to start your sessions.

    What happens if I miss my training date, do I have any options?
    In case you miss training date, we will send recorded sessions to you. Otherwise, we assign for next live batch.

    How does the online training work?
    All of our online courses are live instructor led online courses. You will have the ability to interact directly with the trainer. Once registered for a class you will receive detailed instructions on how to access your class.

    How do I receive the course materials?
    You receive a link to download the course materials when you register. Our trainers assist you in your assessments, case studies, sample projects, interview skills etc;

    Will I be able to view the sessions again at a later time?
    Yes, We provide recorded sessions.

    Who are your trainers?
    All our trainers are working professionals from the Industry and have at least 10-12 yrs of relevant experience in various domains. They are subject matter experts. So that participants get a great learning experience.

    Can I get the same in-class experience at home or work?
    Yes. You can attend courses anywhere that has an Internet connection. If you choose to participate from your home or workplace, you must validate your own equipment to ensure it meets the required specifications.

    What should I bring to class?
    You need to have your course materials, Internet, computer headset and the Link to your Rizetrainings classroom e-mail, which contains the link and LOGIN credentials you need to take your course.

    Where can I get more information?
    If you need more information, please call us at +91-879 000 6753 or send mail to . Rize Trainings Advisors will be happy to assist you.

    Do you offer placements?
    We help our customers for preparing their resumes, work on sample live projects and provide assistance for interview preparation. We don't offer any placements however if you go through the course diligently and complete the project you will have a very good hands on experience to work on a Live project.

    What happens if I have technical problems during my class?
    If you have technical difficulties, you call us at +91-879 000 6753 . Our support team will resolve any issues you might encounter.

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